Every call, picked up
Before you open, through the lunch hour, after the last patient leaves. Violet answers in under two seconds, as many calls at once as come in.
- Under two seconds, 24/7
- Unlimited calls at once
- Reminders and replies by text
Every patient call answered. Even before you open.
Your front desk is checking someone in, a provider needs a hand, and line two is ringing. Violet answers in under two seconds, books the visit with the right provider, takes the new patient's details, and sends the urgent call to the person you chose.
Dental clinics
Cleanings, new-patient exams and emergencies, booked by dentist and hygienist, with recalls answered by text.
Physiotherapy and chiropractic
Assessments and follow-up visits booked into each practitioner's hours, with new-patient details taken for the front desk.
Other clinics
Any practice that books by appointment type and provider: massage therapy, optometry, naturopathy and more.
62%
of calls to small businesses go unanswered or to voicemail.
Most callers don't leave a message. They call the next business on the list. And in our experience, the voicemail that does get one isn't being checked.
Study of 85 small businesses across 58 industries (411 Locals)
Answers. Routes. Saves you time. Wins back the work.
Urgent calls to a person, by your rule
You decide what counts as urgent and where it goes: the first open slot today, or straight through to the on-call line. Questions she has no answer for go to a person. She doesn't guess.
- Your emergency rule, every time
- Insurance questions answered only from your facts
- A message texted to you for the rest
Your front desk, freed up
New-patient details, rescheduling and recall bookings happen without anyone dialling. Your team looks after the patient in front of them.
- New-patient details taken for the desk
- Moves and cancels for you
- Recalls booked from a text reply
Cancellations refilled, new patients kept
A cancellation frees a slot and the next caller gets it, so tomorrow stays full. The new patient who calls at 8 pm gets booked instead of trying the clinic down the street.
- Freed slots rebooked
- After-hours new patients booked
- Recalls that turn into visits
A day at the clinic, with Violet on the phone
"I chipped a tooth last night"
Before the clinic opens, Violet recognises an emergency, follows the rule you gave her (first open slot today, or straight through to the on-call line), and texts the patient what happens next.
A new patient, booked for an assessment
A caller hurt their back lifting boxes. Violet books an initial assessment with the next physiotherapist who does them, takes their details for the front desk, and texts the time with your address.
A new patient, fully booked
Name, phone, whether they've been before, what brings them in. Violet books the new-patient exam, notes the details for the front desk, and texts the appointment with your parking note.
Recalls, without the phone tag
Patients due for a cleaning text back on the reminder. Violet offers times and books them, and the hygiene column fills without anyone dialling.
Three cancellations, three slots refilled
Patients cancel by text after close. Violet frees the slots and books the next callers into them. Tomorrow's schedule is as full as it was this morning.
What callers say. What Violet does.
She learns the words your callers use for each service. You can see the list and edit it.
- "I need a cleaning, I'm overdue"
- Books a hygiene appointment in the hygienist's column.
- "Do you take new patients?"
- Answers the way you told her, and books the new-patient visit.
- "Do you accept my insurance?"
- Answers from what you entered. If it's not in her facts, she says a person will confirm and takes the message.
- "My crown fell off"
- Follows your emergency rule: a same-day slot, or straight to a person.
- "I'd like a follow-up with the same physio"
- Recognises the returning patient and books with that practitioner, inside their hours.
- "Can you move my Tuesday to next week?"
- Moves it, frees the old slot, and texts the new time.
What you see after she's taken the call
Calendar and booking
Books into the calendar you already run
Google Calendar and Outlook connect in one click, with a column per provider or room. Use practice-management software? Tell us which, and within a business day we'll say how we'll connect it, free.
See the setup, screen by screenSetup
About 20 minutes for a clinic. Or hand it to us.
Enter your appointment types with lengths, your providers and their hours, your emergency rule, connect the calendar and press one button for her number. About 20 minutes, or we set it up with you on a short call.
Book a short setup callQuestions
Violet for dental and healthcare clinics
What does she do with an emergency?
What you told her to. The usual rule is: first open slot today if there is one, otherwise straight through to the on-call line, with the patient's name, number and what happened texted to you.
Where is patient data stored?
Call records, transcripts and booking details are stored in Canada and encrypted in transit. The full detail is on our privacy page.
Can she answer insurance questions?
Only from the facts you entered and approved. If a question isn't covered, she says a person will confirm and takes a message, rather than guessing.
Does she handle recalls and reminders?
Yes. Reminders go out by text before each appointment. Patients who reply to rebook get offered times and booked, from the same number.
Can she book with a specific provider?
Yes. Each dentist, hygienist or practitioner has their own column, hours and appointment types, and Violet books inside them.
Is it only for dental clinics?
No. Any clinic that books by appointment type and provider can use her: physiotherapy, chiropractic, massage therapy, optometry and more.
What does it cost?
$149.99 CAD per month for voice, webchat and SMS, unlimited calls and texts, with a 14-day free trial that starts when she goes live. No setup fee, no contract.
Put Violet on your clinic's phone.
$149.99/mo. Voice, webchat and SMS. 14-day free trial, cancel anytime.