The call you miss under a sink or under a car is the job that goes to the next name on the list. Violet answers in under two seconds, takes the address or the vehicle and what's wrong, books the visit or the bay, quotes the fees you set, and puts the 2 am emergency through to whoever's on call.
Burst pipes, leaking tanks, drain clears and estimate visits, with the address and the problem written on the booking.
No-heat and no-cool calls handled by your emergency rule. Furnace and AC replacements booked as estimate visits.
Service calls, panel upgrades and estimates, booked into the right tech's hours, with the call-out fee quoted up front.
Oil changes, tire swaps, diagnostics and inspections at your prices, with the year, make, model and symptom noted for the tech.
of calls to small businesses go unanswered or to voicemail.
Most callers don't leave a message. They call the next business on the list. And in our experience, the voicemail that does get one isn't being checked.
Study of 85 small businesses across 58 industries (411 Locals)
In a crawlspace, on a roof, under the hoist. Violet answers in under two seconds, day and night, as many calls at once as come in. Nobody hears a voicemail greeting.
She books the routine work herself and puts through the calls that need you: the emergency, the job that needs eyes on it, the customer who wants the owner. You choose who takes what, and when.
No more stopping a job to write an address on your hand. The address, the problem, the system or the vehicle go on the booking, so the tech knows before arriving.
Calls at 7 pm become tomorrow's first jobs. Estimate requests get booked while you're on a roof. The caller who would have hung up on a voicemail and tried the next shop gets a time instead.
Violet recognises an emergency, takes the address and the unit type, follows your rule (first slot today, or straight to the on-call phone), and texts the customer what happens next.
Before you've unlocked the door, Violet has booked the oil change drop-off at 8:30, taken the make and model, and texted the confirmation.
A furnace replacement, a panel upgrade, a leaking tap and a bathroom rough-in. Violet books each as an estimate visit, with the address and the job written on the booking.
"How much to replace a transmission?" isn't a price-list question. Violet takes the vehicle details and puts the caller through to the service desk, or takes the message and texts you.
First snow in the forecast. Six callers after close want winter tires on. Violet books all six into the week, each with the vehicle and tire size noted.
A sump pump quits in a storm. Violet quotes the after-hours call-out fee you set, the customer agrees, and she puts the call through to the on-call tech with the details texted to both sides.
She learns the words your callers use for each service. You can see the list and edit it.
Jobber, Google Calendar, Outlook and Square Appointments connect from the dashboard, with each tech, crew or bay as its own column. Use something else? Tell us which, and within a business day we'll say how we'll connect it, free.
See the setup, screen by screenEnter your call-out fees and standard jobs, your techs or bays and their hours, your emergency rule and on-call number, connect your calendar or Jobber, and press one button for her number. About 20 minutes, or we do it with you on a short call.
Book a short setup callBy the rule you set. Most crews choose: quote the after-hours fee, take the address and the problem, and put the call straight through to the on-call phone. The details are texted to the tech and the customer.
Yes. The address, what's wrong, the kind of system or the year, make and model go on the booking, and your tech sees them in the dashboard or by text before arriving.
She quotes what you gave a price to: call-out fees, after-hours fees, oil changes, tire swaps, diagnostics, a drain clear or a thermostat swap. Anything that needs eyes on it, she books as an estimate or puts through to a person.
Yes. You pick who takes transfers and when. A booking she handles herself; an estimate question, an upset customer or someone asking for the owner goes to a person, or comes to you as a text.
Jobber, Google Calendar, Outlook and Square Appointments connect from the dashboard. For anything else, tell us what you run and within a business day we'll say how we'll connect it, free.
She answers 24/7. A call at 7 pm becomes a booking for the morning. Nothing goes to voicemail, and nothing goes to the shop down the road.
$149.99 CAD per month for voice, webchat and SMS, unlimited calls and texts, with a 14-day free trial that starts when she goes live. No setup fee, no contract.
$149.99/mo. Voice, webchat and SMS. 14-day free trial, cancel anytime.