Every call, picked up
Lunch rush, two lines ringing, nobody free. Violet answers in under two seconds, handles both calls at once, and nobody hears hold music.
- Under two seconds, 24/7
- Unlimited calls at once
- Two-way texting on the same number
Hands busy, phone ringing. Violet fills the chair.
Your stylist is in foils, your barber is mid-fade, your therapist is with a client. Violet picks up in under two seconds, books the right person for the right service, takes the deposit and texts the confirmation. You keep working.
Hair salons
Cuts, colour and balayage booked with the stylist who does them, with the deposit taken on the call for the long services.
Spas
Facials, massages and treatments booked by length, with the therapist who offers them, and your cancellation policy explained.
Barbershops
Booked by barber, by call or by text, with reminders that free the slot when someone can't make it.
62%
of calls to small businesses go unanswered or to voicemail.
Most callers don't leave a message. They call the next business on the list. And in our experience, the voicemail that does get one isn't being checked.
Study of 85 small businesses across 58 industries (411 Locals)
Answers. Routes. Saves you time. Wins back the work.
Puts through the ones that need you
She books, moves and cancels on her own. A complaint, a question she has no answer for, or a client who wants the owner goes to the people you choose, or comes to you as a text.
- Books the right stylist, therapist or barber
- Transfers to the people you pick
- A text to you for the rest
No more phone tag at the front desk
Booking, rescheduling, confirmations and reminders all happen without anyone picking up the phone. Your team stays with the client in the chair.
- Reschedules and cancels for you
- Reminders by text before each visit
- Knows the words clients use for each service
Deposits and reminders that protect the book
A deposit on the long services ends the afternoon-wrecking no-show. Reminders turn "can't make it" into a freed slot the next caller can take. And the Instagram visitor at 9:30 pm books instead of scrolling on.
- Deposits taken on the call
- Freed slots rebooked
- Bookings from your website after close
A day at the salon and the shop, with Violet on the phone
"Is Marcus free this afternoon?"
Violet checks Marcus's column, offers 2:30 and 4:00, books 2:30, and texts the client. Marcus never puts down the clippers.
"Can I get my roots done Thursday?"
Violet knows roots means a colour retouch, checks who does colour on Thursday, offers three real openings, and books it. The client gets a text with the time, the stylist and the deposit receipt.
Two calls at once, both answered
A new client wants a balayage consult and a regular wants to move her Saturday cut. Violet handles both at the same time and both bookings land before your lunch is over.
A 90-minute facial, booked on a lunch break
Violet knows the treatment runs 90 minutes, finds a therapist free for the whole block on Friday, books it, and texts the confirmation with your cancellation policy.
Tomorrow's reminders go out
Everyone booked for tomorrow gets a text with their time and barber. The one who can't make it replies, Violet frees the slot, and the next caller gets it.
Booked from your website, after close
Someone lands on your site from Instagram after you've locked up. Violet's webchat answers, checks availability and books. Your Wednesday fills while you sleep.
What callers say. What Violet does.
She learns the words your callers use for each service. You can see the list and edit it.
- "Just a trim, whoever's free"
- Books a cut with the next available person who does cuts.
- "How much is a full head of highlights?"
- Quotes the exact price you entered, never a range, and offers to book it.
- "Can I see Jordan again?"
- Recognises the returning client and books with Jordan, inside Jordan's hours.
- "skin fade + beard tmrw?"
- Answers the text from the same number, offers times, books it and confirms.
- "Do you take walk-ins?"
- Answers the way you told her to, and offers the next open slot if they'd rather book.
- "I need to cancel Saturday"
- Cancels it, frees the slot, and tells you in the dashboard.
- "Do you do extensions?"
- Answers from what you told her. If you don't offer it, she says so and suggests what you do.
What you see after she's taken the call
Calendar and booking
Books into the calendar you already run
Square Appointments, Google Calendar and Outlook connect in one click. Each stylist, therapist or barber gets their own column, and Violet only books someone for the services you said they do.
See the setup, screen by screenSetup
About 20 minutes for a salon. Or hand it to us.
Enter your services with prices, deposits and lengths, add your team and what each person does, connect your calendar, and press one button for her phone number. About 20 minutes, or book a short call and we set it up with you.
Book a short setup callQuestions
Violet for hair salons, spas and barbershops
Does Violet book with a specific stylist or barber?
Yes. Each person on your team has the services they do and the hours they work. When a client asks for someone by name, Violet books that person. When they don't, she books whoever does that service and is free.
Can she take a deposit?
Yes. You set the deposit per service, or only on peak slots. Violet collects it on the call before she holds the appointment, and the client gets a receipt by text.
Does she work with Square Appointments?
Yes. Square Appointments, Google Calendar and Outlook connect in one click, and Violet books into the real calendar, so a slot can't be double-booked. Don't see your booking software? Tell us and within a business day we'll say how we'll connect it, free.
What if a client uses slang for a service?
Violet learns the words your clients use: roots, a trim, bally-age, a blowout, a skin fade. You can see the list and edit it. She maps each phrase to the right service and price.
Can clients book by text?
Yes. Violet's number takes calls and two-way texts. A client can text a request, get offered times, book and get the confirmation, all by text.
We mostly take walk-ins. Is she still useful?
She answers the calls you miss while you're working, tells callers your wait or your hours, and books the ones who'd rather have a time. After hours she takes the bookings you'd otherwise lose to the next shop.
What does it cost?
$149.99 CAD per month for voice, webchat and SMS, unlimited calls and texts, with a 14-day free trial that starts when she goes live. No setup fee, no contract.
Put Violet on your front desk.
$149.99/mo. Voice, webchat and SMS. 14-day free trial, cancel anytime.