Version 2.0 · October 1, 2026
These are the terms for using Violet, the AI receptionist made by Atlas Intelligence Studio ("Atlas", "we", "us"). "You" means the business that signs up. By creating an account and ticking the box at signup, you agree to this version of the terms.
Violet is an AI receptionist. She answers your calls and texts, answers questions about your business, and books and manages appointments. She is software, not a person, and she tells people she is an AI when they ask.
Violet can make mistakes. She can mishear a caller, misunderstand a request, or book the wrong time. You are responsible for reviewing the bookings and messages she handles, which are all in your dashboard, and for fixing anything that is wrong.
Everything Violet knows about your business comes from you: your services, prices, hours, policies and answers. You either enter it yourself or approve what we draft for you, including anything drafted from your website.
Once you approve content, Violet will repeat it to callers. We are not liable for errors in content you entered or approved. Keeping it accurate and up to date is your job.
Violet processes the audio of each call in order to hold the conversation. Calls are transcribed, and the transcripts are stored and shown in your dashboard.
You are responsible for telling your callers whatever your situation requires, for example a notice that calls are handled by an AI and transcribed. If you are not sure what applies to your business, ask a lawyer.
To do her job, Violet sends some data outside Canada:
Our Privacy Policy describes each of these flows in detail. By using Violet you agree to them.
Violet depends on services run by other companies: Google, Microsoft, Square, SignalWire and Stripe. Each has its own terms, and by connecting or using them through Violet you agree to theirs as well.
We are not responsible for their outages, their mistakes, or changes they make to their services. If one of them stops working, parts of Violet may stop working too.
The phone number Violet answers on belongs to Atlas. It is released when your account ends, and you cannot keep it or move it to another provider. We do not port numbers in or out.
If you forward your own business number to Violet, setting up that forwarding with your phone company is your responsibility, and so is turning it off when you stop using Violet.
Violet sends texts to people who contacted your business, such as booking confirmations and follow-ups after a missed call.
Anything beyond that is yours to get right. If you use customer phone numbers or details for marketing or other messages, you are responsible for complying with Canada's Anti-Spam Legislation (CASL) and any other rules that apply to you.
If Violet collects a deposit from one of your customers, the money goes straight to your own Square or Stripe account. That transaction is between you and your customer. Atlas is not a party to it and never holds the money.
We do not take a share of deposits unless we have told you about a platform fee in writing first. Refunds, disputes and chargebacks on deposits are yours to handle.
Violet is provided as is. We work hard to keep her running, but we do not promise she will be available at all times or free of errors.
To the extent the law allows, we are not liable for missed or wrong bookings, calls missed during an outage, lost business or profits, or any indirect loss. Our total liability to you for any claim is limited to the fees you paid us in the month before the claim arose.
Either of us can end this agreement with written notice. You do that by cancelling, as described in section 9.
We may suspend your account right away for abuse, for a breach of section 10, or if a payment fails and is not fixed.
After your account ends, you can ask for an export of your data within 30 days and we will provide it.
We may change these terms. Each version has a number and a date at the top of this page. We will email you before a new version takes effect, and if the change is significant we will ask you to accept it again. Otherwise, continuing to use Violet after the new version takes effect means you accept it.
These terms are governed by the laws of the Province of Ontario, Canada, and any dispute will be decided in the courts of Ontario.
Questions about these terms? Email admin@atlasintelligencestudio.com or call (226) 210-1031.