Last updated: October 7, 2026
Atlas Intelligence Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Violet AI Receptionist (collectively, "Services"). We collect and store personal information only with your consent and apply the privacy principles outlined below to every account.
We collect and store your data only with your consent for customer service activities. We use your information to:
We do NOT sell your personal information to third parties. Full stop. Your data is never sold, traded, or monetized. We may share limited information only with:
This section lists every outside company that handles data for Violet, what each one receives, and where. It is the detail behind section 4 of our Terms of Service.
Your account, your business settings, Violet's knowledge about your business, call transcripts, bookings and caller phone numbers are stored on our servers in Canada.
You can withdraw access at any time from your Google, Microsoft or Square account, or by asking us to remove the connection.
Our marketing website uses Meta Pixel and Microsoft Clarity to measure visits. These run on the website only, not on your dashboard and not on calls.
Atlas provides Violet to businesses as a service. When you call, text or chat with a business that uses Violet, that business is responsible for your information, and we handle it on the business's behalf. This section explains what happens to those conversations.
To book, change and cancel appointments, answer your questions, pass on your messages, give the business a record of the conversation, and check and improve the quality of Violet's answers.
The business you contacted, in its Violet dashboard and in the email notifications we send it. Atlas staff, only to support the business, look into a problem, or review the quality of Violet's answers. Each time our staff open a business's dashboard, it is logged.
Transcripts, summaries and messages are stored on our servers in Canada. During a call, the audio and the running transcript are processed by Google (Gemini) in the United States so Violet can understand you and reply. SignalWire, our phone carrier, keeps its own records of calls (phone numbers, time and length) and of text messages, including what they say. Appointments are written to the business's own calendar (Google, Microsoft or Square, or through Nylas, a calendar connection service in the United States) and include your name, phone number and what you booked. Section 4 lists every outside company involved.
If a booking needs a deposit, Violet sends you a payment link. You pay on Stripe's secure page (or Square's, for businesses that use Square), and the money goes to the business. We never handle the payment and never see your card details.
For as long as the business uses Violet, and for 30 days after the business cancels, when they are deleted. You or the business can ask us to delete them sooner, as described in Section 8.
You can ask the business you contacted for a copy of your transcripts or messages, or to delete them. You can also write to us at admin@atlasintelligencestudio.com. Because we act for the business, we will tell the business about your request and help it respond.
Customer data is stored on servers located in Canada. The processing that happens outside Canada is listed in Section 4. We implement industry-standard security measures including:
You have the right to:
To exercise these rights, contact us at admin@atlasintelligencestudio.com.
We keep your information for as long as your account is active. If you cancel, we keep your business data for 30 days after cancellation and then delete it. This includes your account and business settings, Violet's knowledge about your business, and the transcripts, summaries and messages from Violet's conversations with your customers. During those 30 days you can ask us for an export of your data (see our Terms of Service). Copies in our backups are removed within a further 30 days. We keep something longer only where the law requires it.
You can also ask us to delete your data sooner. To request deletion, contact our Compliance Officer (see Section 13). Upon receiving a valid deletion request, we will remove your personal information within 30 days, except where retention is required by law.
Our services integrate with third-party platforms (Google, Microsoft, Square, SignalWire, Stripe and Nylas; see Section 4). These services have their own privacy policies, and we encourage you to review them. We only share the minimum information necessary for these integrations to function.
We use essential cookies to operate our website and services. Our marketing website also loads Meta Pixel and Microsoft Clarity, which set their own cookies to measure visits (see Section 4). You can control cookie settings through your browser.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our services. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, our privacy practices, or wish to request deletion of your data, contact our Compliance Officer:
Cody Press, Compliance Officer
Atlas Intelligence Studio
Email: admin@atlasintelligencestudio.com
Phone: (226) 210-1031
For privacy complaints, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.