Privacy Policy

Atlas Intelligence Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Violet AI Receptionist (collectively, "Services"). We collect and store personal information only with your consent and apply the privacy principles outlined below to every account.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and password when you create an account
• Business Information: Business type, operating hours, calendar/CRM integrations, and service offerings
• Payment Information: All payment processing is handled exclusively by Stripe. Our system does not see, access, or store any payment information whatsoever. Your credit card details, bank information, and billing data go directly to Stripe and never touch our servers.
• Communications: Messages you send us via email, phone, or contact forms

Information Collected Automatically

• Call Data: Phone calls handled by Violet, including caller phone numbers, call duration, transcripts, and appointment bookings
• Usage Data: How you interact with our dashboard, features used, and preferences
• Device Information: Browser type, IP address, and device identifiers

2. How We Use Your Information

We collect and store your data only with your consent for customer service activities. We use your information to:

• Provide and improve our AI receptionist services
• Process appointments and manage your calendar integrations
• Send service-related communications and updates
• Provide customer support
• Comply with legal obligations

3. How We Share Your Information

We do NOT sell your personal information to third parties. Full stop. Your data is never sold, traded, or monetized. We may share limited information only with:

• Service Providers: Third parties that help us operate our services (e.g., Twilio for phone services, calendar providers for integrations)
• Your Customers: Violet shares relevant information with callers as needed to book appointments and answer questions on your behalf
• Legal Requirements: When required by law, court order, or to protect our rights

4. Data Storage and Security

All customer data is stored on servers located in Canada (Ontario). Real-time AI inference (such as voice transcription and response generation during a call) transits a US-based inference provider; this processing is ephemeral and is not retained outside Canada. We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and monitoring
• Access controls and authentication requirements
• Canadian data residency for stored customer data

5. Your Privacy Rights

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Withdrawal: Withdraw consent for certain uses of your information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)

To exercise these rights, contact us at admin@atlasintelligencestudio.com.

6. Data Retention

Our data retention policy is ongoing. We retain your information for as long as your account is active and indefinitely thereafter to support continued service and account recovery, unless you specifically request deletion. To request deletion of your data, contact our Compliance Officer (see Section 11). Upon receiving a valid deletion request, we will remove your personal information within 30 days, except where retention is required by law.

7. Third-Party Services

Our services integrate with third-party platforms (e.g., Google Calendar, Outlook, Stripe). These services have their own privacy policies, and we encourage you to review them. We only share the minimum information necessary for these integrations to function.

8. Cookies and Tracking

We use essential cookies to operate our website and services. We do not use third-party advertising cookies. You can control cookie settings through your browser.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our services. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to request deletion of your data, contact our Compliance Officer:

Cody Press, Compliance Officer
Atlas Intelligence Studio
Email: admin@atlasintelligencestudio.com
Phone: (226) 210-1031

For privacy complaints, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.