"No heat, and it's minus twenty"
Violet recognises an emergency, takes the address and the unit type, follows your rule (first slot today, or straight to the on-call phone), and texts the customer what happens next.
The call you miss while you're on a job is the job you don't get. Violet answers in under two seconds, takes the address and what's wrong, books the window, quotes the call-out fee you set, and sends the burst pipe at 2 am to whoever's on call.
Violet recognises an emergency, takes the address and the unit type, follows your rule (first slot today, or straight to the on-call phone), and texts the customer what happens next.
Four homeowners call about a furnace replacement, a panel upgrade, a leaking tap and a bathroom rough-in. Violet books each as an estimate visit, with the address and the job written on the booking.
Violet reads the booking back: Thursday, 1 to 3 window. If the customer needs more than that, she puts them through to the office or texts you.
A sump pump quits in a storm. Violet quotes the after-hours call-out fee you set, the customer agrees, she dispatches to the on-call tech and texts both sides the details.
She learns the words your callers use for each service. You can see the list and edit it.
Google Calendar and Outlook connect in one click, one column per tech or crew. Use a field-service tool? Tell us which, and within a business day we'll say how we'll connect it, free.
See the setup, screen by screenEnter your call-out fees and standard jobs, your techs and their areas, your emergency rule and on-call number, connect the calendar and press one button for her number. About 20 minutes, or we do it with you on a short call.
Book a short setup callBy the rule you set. Most crews choose: quote the after-hours fee, take the address and the problem, and put the call straight through to the on-call phone. The details are texted to the tech and the customer.
Yes. Address, what's wrong, what kind of system, and how to get in go on the booking, and your tech sees them in the dashboard or by text.
She quotes what you gave a price to: call-out fees, after-hours fees, standard jobs like a drain clear or a thermostat swap. Anything that needs a site visit, she books as an estimate.
Google Calendar and Outlook connect in one click. For anything else, tell us what you run and within a business day we'll say how we'll connect it, free.
$149.99 CAD per month, unlimited calls, 14-day free trial that starts when she goes live. No setup fee, no contract.
$149.99/mo. Voice, webchat and SMS. 14-day free trial, cancel anytime.