Your salon's phone, answered. Every ring, every chair.
Your stylists have their hands in foils and the phone is ringing. Violet picks up in under two seconds, books the right stylist for the right service, takes the deposit and texts the confirmation. You keep cutting.
Violet knows roots means a colour retouch, checks who does colour on Thursday, offers three real openings from your calendar, and books it. The client gets a text with the time, the stylist and the deposit receipt.
12:15 pm
Two calls at once, both answered
Lunch rush. A new client wants a balayage consult and a regular wants to move her Saturday cut. Violet handles both at the same time, neither hears hold music, and both bookings land in the calendar before your lunch is over.
3:05 pm
A $60 deposit, taken on the call
Balayage is three hours of a stylist's day. Violet collects the deposit you set before she holds the slot, so the no-show that used to cost you an afternoon now costs the client instead.
9:30 pm
Booked from your website, after close
Someone lands on your site from Instagram after you've locked up. Violet's webchat answers, checks availability and books. Your Wednesday fills while you sleep.
In their words
What callers say. What Violet does.
She learns the words your callers use for each service. You can see the list and edit it.
"Just a trim, whoever's free"
Books a women's or men's cut with the next available stylist who does cuts.
"How much is a full head of highlights?"
Quotes the exact price you entered, never a range, and offers to book it.
"Can I see Jordan again?"
Recognises the returning client and books with Jordan, inside Jordan's hours.
"I need to cancel Saturday"
Cancels it, releases the slot, and tells you in the dashboard.
"Do you do extensions?"
Answers from what you told her. If you don't offer it, she says so and suggests what you do.
Calendar and booking
Books into the calendar you already run
Square Appointments, Google Calendar and Outlook connect in one click. Each stylist gets their own column, and Violet only books a stylist for the services you said they do.
Enter your services with prices, deposits and durations, add your stylists and what each one does, connect your calendar, and press one button for her phone number. About 20 minutes, or book a short call and we set it up with you.
Yes. Each person on your team has the services they do and the hours they work. When a client asks for someone by name, Violet books that stylist. When they don't, she books whoever does that service and is free.
Can she take a deposit for colour services?
Yes. You set the deposit per service during setup. Violet collects it on the call before she holds the appointment, and the client gets a receipt by text.
Does she work with Square Appointments?
Yes. Square Appointments, Google Calendar and Outlook connect in one click, and Violet books into the real calendar, so a slot can never be double-booked. Don't see your booking software? Tell us and within a business day we'll say how we'll connect it, free.
What if a client uses slang for a service?
Violet learns the words your callers use: roots, a trim, bally-age, blowout. You can see the list and edit it. She maps each phrase to the right service and price.
Can she answer questions about parking, products or what to bring?
Yes, from what you entered. Her knowledge is written from your facts and only published after you approve it, so she never invents an answer.
What does it cost?
$149.99 CAD per month for voice, webchat and SMS, unlimited calls, with a 14-day free trial that starts when she goes live. No setup fee, no contract.